The insights dashboard is the operator-facing rollup of verification telemetry: completion rate, drop-off rate, applicant and operator skip counts, and the time-to-complete distribution. It is a read-only view: no write actions live here.
Open insights
Section titled “Open insights”Open Insights. The page is gated to Owner and Admin roles. Members without those roles see a permissions notice.
All five rollups read only from your own region: there is no cross-region aggregation.
Conversion funnel
Section titled “Conversion funnel”The completion rate card breaks down completion per workflow template as a percentage of verifications created in the window. Each bar is one workflow template; the height is the share of verifications that reached completed. A workflow template with no verifications in the window does not appear in the chart.
Drop-off by step
Section titled “Drop-off by step”The drop-off rate card breaks down per-step drop-off as a percentage of verifications that reached that step but did not finish it. Bars are ordered by step position in the snapshot. High bars near the start usually mean a friction point in collect_user_info; high bars deep in the flow usually mean a check is rejecting too often. The card is empty when no telemetry events landed in the window.
Skip patterns
Section titled “Skip patterns”The two skip cards sit side by side and are intentionally not summed.
- Skips by applicant. Steps the applicant chose to skip themselves (where
skippable: trueallows it). A spike is usually a UX-friction signal. - Skips by operator. Steps an operator marked as skipped from the reviewer surface. A spike usually means operator workload: reviewers are routinely skipping a check.
Never read these as a single “total skips” number. The two are kept distinct on purpose.
Check performance
Section titled “Check performance”A dedicated per-check performance breakdown is not surfaced on this page. Use the drop-off-by-step and time-to-complete charts to spot a check that is slow or rejecting too often.
Filter by date range
Section titled “Filter by date range”The window selector at the top of the page accepts three values: 7d, 30d (the default), and 90d. The window is a ?window= URL parameter. Anything outside that set (including null or empty) falls back to 30d.
Clicking a window button shows a pending indicator on the chart grid while the page re-renders, so you get immediate feedback that your pick was registered.
Export the data
Section titled “Export the data”This page does not include a built-in CSV export. For programmatic access to verification telemetry, query the public API (see Reference) or pull from the activity feed for per-verification traces.
For the per-verification view, see Track verification status. For terminology, see the Glossary.