The insights dashboard is the operator-facing rollup of verification telemetry: completion rate, drop-off rate, applicant and operator skip counts, and the time-to-complete distribution. It is a read-only view: no write actions live here.

## Open insights

Open **Insights**. The page is gated to **Owner** and **Admin** roles. Members without those roles see a permissions notice.

All five rollups read only from your own region: there is no cross-region aggregation.

## Conversion funnel

The **completion rate** card breaks down completion per workflow template as a percentage of verifications created in the window. Each bar is one workflow template; the height is the share of verifications that reached `completed`. A workflow template with no verifications in the window does not appear in the chart.

## Drop-off by step

The **drop-off rate** card breaks down per-step drop-off as a percentage of verifications that reached that step but did not finish it. Bars are ordered by step position in the snapshot. High bars near the start usually mean a friction point in `collect_user_info`; high bars deep in the flow usually mean a check is rejecting too often. The card is empty when no telemetry events landed in the window.

## Skip patterns

The two skip cards sit side by side and are intentionally **not summed**.

- **Skips by applicant.** Steps the applicant chose to skip themselves (where `skippable: true` allows it). A spike is usually a UX-friction signal.
- **Skips by operator.** Steps an operator marked as skipped from the reviewer surface. A spike usually means operator workload: reviewers are routinely skipping a check.

Never read these as a single "total skips" number. The two are kept distinct on purpose.

## Check performance

A dedicated per-check performance breakdown is not surfaced on this page. Use the drop-off-by-step and time-to-complete charts to spot a check that is slow or rejecting too often.

## Filter by date range

The window selector at the top of the page accepts three values: `7d`, `30d` (the default), and `90d`. The window is a `?window=` URL parameter. Anything outside that set (including null or empty) falls back to `30d`.

Clicking a window button shows a pending indicator on the chart grid while the page re-renders, so you get immediate feedback that your pick was registered.

## Export the data

This page does not include a built-in CSV export. For programmatic access to verification telemetry, query the public API (see [Reference](/reference)) or pull from the activity feed for per-verification traces.

For the per-verification view, see [Track verification status](/guides/verification/track-status). For terminology, see the [Glossary](/glossary).