Payment methods are the saved cards we use to charge your subscription, your top-ups, and your auto-recharge. They’re stored at Stripe — we never store full card numbers in our systems.
Add a payment method
Section titled “Add a payment method”Open Billing → Payment methods in the console. Click Add card to launch the secure Stripe form. Enter the card number and complete any 3D Secure (SCA) challenge your bank requires. The card is verified with a zero-amount authorization and then attached to your Stripe customer record.
If verification fails, the card is not saved and you’ll see the decline reason from Stripe. Try a different card or contact your bank.
Set the default
Section titled “Set the default”The default card is what auto-recharge charges, and what we suggest first on the subscription Checkout. To change it, click Set as default on any saved card. Changing the default does not retry any payment already in flight.
Remove a payment method
Section titled “Remove a payment method”Click Remove on a saved card. If the card is the current default and you have other saved cards, the system promotes another card to default automatically — pick the right one first on the Set as default flow if you need to control which.
You cannot remove the only saved card while auto-recharge is on. Disable auto-recharge first, then remove the card, then re-enable it with a different card.
Where payment methods are used
Section titled “Where payment methods are used”Saved cards are used in three places:
- Subscription — charged on the renewal date (monthly or annual).
- Top-up — Stripe Checkout pre-selects your default but you can pick any saved card during checkout.
- Auto-recharge: charges the card you selected on the auto-recharge form automatically.
The card’s expiry month is monitored. We email you in advance when an expiry is approaching so you can update the card before a charge fails.
Troubleshooting
Section titled “Troubleshooting”- Card was declined when I tried to add it: your card may be flagged on first use. Try again after a few minutes, or use a different card.
- My card expired and a recharge failed — add a new card, set it as default if needed, and re-enable auto-recharge if it auto-disabled.
- Can’t remove the last card — disable auto-recharge first.
See also: Activity log — payment-method attach, detach, and set-default events are recorded for audit.