Members and pending invites are managed from **Settings → Organization → Team Members**.

## Roles at a glance

The platform uses five roles, each a superset of the next.

- **Owner** — full control, including billing and removing members. Assigned to the user who created the organization.
- **Admin** — manages members, branding, billing, integrations, and every verification surface.
- **Manager**: invites and updates member roles, authors verification workflow templates, runs verifications. No billing, branding, or integrations.
- **Member**: runs verifications against existing workflow templates and reads workflow template definitions. Cannot author workflow templates or invite.
- **Viewer** — read-only.

Privileged actions are re-checked server-side.

## Invite a teammate

1. Open **Settings → Organization → Team Members**.
2. Enter the teammate's email and pick their role from the dropdown. The default is **Member**.
3. Submit. An invitation email is sent and the invite appears in **Pending invites**.

Owner, Admin, and Manager can send invites and assign any non-Owner role. Only an existing Owner can assign the Owner role.

## Change a member's role

Open the role dropdown next to a member and pick a new role. The change is immediate and recorded in the [audit log](/guides/activity/activity-log).

At least one Owner must remain — you cannot demote the sole Owner.

## Remove a member

Open the row's menu and choose **Remove**. A confirmation dialog asks you to acknowledge the action. Removal revokes access immediately; their API keys created against this organization stop working at the same moment.

Only Owner and Admin can remove members.

## Pending invites

The **Pending invites** list shows recipient, role, expiry, and status. From each row:

- **Resend** — re-send the invitation email. A short cooldown prevents repeated sends.
- **Cancel** — revoke the invite. The link stops working.

An invite expires automatically after its expiry date — the row shows "Expired" and the link is no longer accepted.

## Troubleshooting

- **No email arrived.** Ask them to check spam, then click **Resend**. If the address was wrong, **Cancel** and re-invite.
- **Link opens but cannot be accepted.** The link is bound to the invited email. See [Accept an invite](/guides/account/accept-an-invite).
- **Cannot change a role.** Your role lacks permission to manage members. Only Owner, Admin, and Manager can change roles. Only an existing Owner can promote a member to Owner.